Step 1: Product setup

Step 1: Product setup

In the first step you create a product on Digistore24 and set it up. This is the basis for everything else and is only linked accordingly. Every product that you sell should also be created as a separate Digistore24 product!

This is true for products that are only free gadgets as well as for bigger product packages. However, you can create them as addons to sell them in a single sales process. You can learn more about it here.

1. In the Vendor view, go to Account > Product.
2. Click on the "Add product" button.
3. Specify a product name.
4. Select the product type "Shipping product". The product type will be changed to "Dietary Supplements" later when approved by our team.
5. Specify the affiliate commission specifically for this product.
6. Enter the URL of your sales page.
7. Enter the URL of your thank you page only if you do not want to use Digistore24 order confirmation page.
8. Do not apply for approval yet - you will do that later!
9. If you want to limit the sale time, for example, you can set it in the bottom window "Sale restrictions".
10. Click on "Save" at the very bottom.

    Now it is a good idea to create a payment plan directly.

    A payment plan specifies not only the price but also the way the customer will purchase your product: by one-time payment, subscription or installment.

    Since it is rather uncommon to sell a dietary supplement as a subscription or installment payment, this guide omits these options. However, if you would like to implement those, you can find instructions here. 

    Set up payment plan

1. In the edit view of the product you just created, switch to the "Payment Plans" tab. You can find the tabs between the title of the page and the navigation bar.If you are no longer in the edit view of your product, you can access it by going back to Account > Products, finding your product in the list below, and clicking the Edit Details pencil on the far left.
2. For "Currency", set which currencies may be used for payment.
3. For "All prices are ...", choose whether you want the product's price or prices (for multiple payment plans) to be gross or net. To find out the difference, click here.
4. For "Show VAT on Order Form", select whether you want the amount that the VAT represents to be displayed on the order form.
5. At "Payment methods" you can choose which payment methods can be used.
6. Click "Save".Now scroll down to the "Add payment plan" window.
7. If you wish, you can set a free trial period during which the customer can use your product free of charge after entering their payment details.
8. Under "First payment" you set the cost at the first payment.For the one-time payment, this is the same as the final price.
9. Under "Number of payments", you should specify in the dropdown list whether your product will be purchased by one-time payment, subscription or installment (choosing the number of installments in the dropdown list).Useful information: you can also add multiple payment plans to a product so that the customer can choose a financing option.An example:A customer can buy product x for 399€ immediately or book a subscription of 29,99€ per month. Since you are selling a mail order product, it hardly makes sense to offer a subscription.

   If you have opted for installment payments, continue reading the instructions, otherwise go directly to point 11 in these instructions.

10. If you have chosen installment payments at point 7, you will now see the "Subsequent payments" field. Enter here the amount that your customer should pay after the first payment has been made.An example: A customer has taken out a subscription with monthly debit. The vendor has set 10€ as "First payment" and 5€ as "Subsequent payments". Now the customer is debited 10€ at the time of purchase and 5€ in the following month.

1.  are selling a mail order product, it hardly makes sense to offer a subscription.

   If you have opted for installment payments, continue reading the instructions, otherwise go directly to point 11 in these instructions.

2. If you have chosen installment payments at point 7, you will now see the "Subsequent payments" field. Enter here the amount that your customer should pay after the first payment has been made.An example: A customer has taken out a subscription with monthly debit. The vendor has set 10€ as "First payment" and 5€ as "Subsequent payments". Now the customer is debited 10€ at the time of purchase and 5€ in the following month.

3. If you have selected installment payment at point 7, you will now see the field "First billing period". Here you can define the time interval between the first and the second debit. Important: For installment payments, this time interval is set as a fixed interval that continues after the second debit.

4. If you have selected installment payments in point 7, you will now see the field "Subsequent billing periods". Here you can define the time intervals between the debits after the second debit.An example: A customer books a subscription in the first month of the year. The vendor has set 6 months as the first billing period and 1 month as the "subsequent billing periods". Accordingly, the first debit at the time of purchase occurs in the first month, the second debit in the sixth month, and all subsequent debits in each subsequent month.

5. If you select "Yes" for "Quantity discounts", another field opens where you can specify additional individual prices.

6. If you have selected installment payments in item 7, you should specify here whether it is actually an installment payment or rather a time-limited subscription. More information on the difference and detailed explanations can be found here.

7. "Sequence" is only of interest to you if you have created multiple payment plans.

8. Make sure that in the "Active" field the switch is set to "Yes".

9. If you select Yes for "Specify your own texts", another field will open where you can replace the default Digistore24 texts with your own. Once you are satisfied, click on "Add payment plan".
   
   There is a payment plan preconfigured!
   When you create a product, Digistore24 automatically creates a payment plan with a single payment of 37€. If you have created your own payment plan, you can easily delete it by clicking on the X icon. Alternatively, you can edit the payment plan by clicking on the pencil icon.
   
   Now you have created your product and set up at least one payment plan. If you upload a product image, it will enhance your order form.
   
   Upload product image
   1. In the edit view of the product you just created, switch to the "Order Form" tab. You can find the tabs between the title of the page and the navigation bar.If you are no longer in the edit view of your product, you can access it by going back to Account > Products.
   2. Click the image icon next to "Product Image".
   3. Click on "Upload image".
   4. Now the uploader "FileStack" will open.Upload a suitable image by either dragging N' dropping the image onto the window or by clicking "Choose the files" and then selecting the appropriate file.However, please note that the width can only be 100 to 500 pixels and the height can only be 100 to 2,000 pixels. You can upload your image in GIF, JPG, PNG, SVG formats.

Click on "Upload". Once the upload is complete, you will be returned to the edit view of your product. Don't forget to save afterwards. And now you have your product set up!

Step 2: Set up order form

In the second step, you create an order form for your product.

There are three implementation options: the responsive order form, the classic order form and the multi-step order form.

Responsive	Classic	Multi-Step
Adapts to the end device (i.e.= mobile phone/tablet/computer)	Does not adapt, looks the same on all devices.	Adapts to the end device (i.e.= mobile phone/tablet/computer).
Can be customized through the building block mode. This means that a wide range of elements can be added to the order form but also deleted, with variable size and position.	Has a fixed structure that cannot be customized without CSS skills except for the colors and the backgrounds.	Has a fixed structure that cannot be customized without CSS skills except for the colors, order and the backgrounds.However, the order form consists of several steps that can boost your conversion tremendously.
Ist eine eigene Seite, die auf der Verkaufsseite verlinkt wird.	Is a separate page that is linked on the sales page.	Can be placed on any page by code.

For this tutorial and especially in the beginning, Digistore24 clearly recommends you to use the responsive order form, because many customers shop mobile and there can be display problems with the classic order form on smartphones or tablets.

The multi-step order form is a more complicated variant and is more suitable for more experienced vendors. That's why we won't go into it further in this guide. To learn more about the Multi-Step Order Box, click here.

Additional Tip:

You want to offer several product variants, e.g. for quantity scaling (1 piece, 3 pieces, 10 pieces) and offer them as a selection on your order form? Then follow this article.

Learn how to create different order forms here.

Step 3: Set up return period 

In the third step, you should set a return policy. It defines the return period, i.e. how long after the payment has been made the customer has the possibility to return the product.

Difference between purchase and payment! In this article, it is important that you understand the difference between a purchase and the payment made. A return period starts from the moment of payment, i.e. as soon as the product price including VAT has been debited from the customer's account. The moment of payment should not necessarily occur at the same time as the purchase (=ordering/successful completion of the order form): For example, if you have set a trial period for your product, the payment may be delayed.

Set up return

To create a return policy, follow this article.

Step 4: Make a test purchase

The test purchase feature allows you to go through all the procedures of the sales process like one of your customers, without actually buying your own product.

Make a test purchase

1. In the Vendor view, go to Account > Products.
2. For your product, click the shopping cart icon Make a test purchase.Now you are on your order form.
3. If you have created multiple payment plans, select one of the payment plans you want to test.
4. If you have added additional input fields and set that it is mandatory to complete those in order to complete the purchase process, complete those as well.
5. Enter your name and email address.
6. Select the "Test Pay" method in the payment options.Note: This payment option is only visible to you as the seller of the product. Customers will not see this method.
7. Click on the "Test Payment" button.

If you have set everything correctly, you will be redirected to the order confirmation page or - if you have specified it - to your thank you page.

Step 5: Request approval

Now you can be sure that your product was created optimally. Now, to enable the sale of the product, you should apply for an approval at Digistore24.

Why?

To protect the reputation of Digistore24 but also the reputation of you as an entrepreneur, we should be able to guarantee that no shady or even illegal products exist on our platform. With the approval criteria we can ensure the quality and seriousness of our network and provide you as a vendor with an optimal user experience. What should I look for before my product approval